Policies
Our policies, in plain language
Every policy below is written to be read, not to be survived. Short sentences, no legal fog. If anything in them is unclear, ask us and we will explain it.
Safeguarding and child protection
How we keep children safe online, who is responsible, and exactly what happens when someone raises a concern.
Privacy policy
What we collect, why we need it, how long we keep it, and what you can ask us to do about it.
Terms and conditions
The agreement between the school and you: what we provide, what we ask of you, and how either side ends it.
Refund and cancellation policy
When money comes back, when it does not, and how to cancel a course or a single lesson.
Complaints procedure
How to tell us something is wrong, who reads it, and how long we take to answer.
Parental consent form
The form a parent signs before a lesson with their child is recorded. Download it, sign it, send it back.
Teacher code of conduct
The standard every teacher agrees to before they teach a single lesson for this school.